ONLY THE FAMILY
If it rings, we answer. If there's a question! We solve it. That's OTF. 

WHAT WE DO

OTF is your frontline team for customer communication. We provide high_ quality call center services tailored to fit your business needs.

Here's what we do:


  • Inbound Support-We answer calls, resolve issues, and keep your customers satisfied—fast, friendly, and professional.
  • Outbound Calls-From lead generation to customer follow-ups, we make the calls that drive your business forward.
  • Customer Service-We handle complaints, questions, and everything in between with patience, clarity, and care.
  • Tech Support-Our trained agents help troubleshoot, guide, and support users through any technical hiccups.
  • Appointment Setting-We schedule smart. Whether it's claims, sales, or service-based, we keep your calendar full and organised.
    • Multichannel Support-Not just voice—we cover email, live chat, and messaging platforms so your customers can reach you anywhere



We have senior management teams in both South Africa and the United Kingdom. With over 50 years combined experience working in the highly regulated claims and financial industries, our key personnel have operated call centres around the world. The board is made up of FCA-licensed members. Our 24-hour, 7-day a week operation allows you to complete tasks and campaigns anywhere in the world the same day.